我刚刚下了订单,什么时候发货?
请留出58个工作日的处理和生产时间,以便您的订单发货。

大多数时候物品会提前到达!

平均运输时间:5-8个工作日

  • 一旦物品发货,将提供跟踪。

请注意:

有些失控的情况(自然灾害、节假日、天气等)可能会导致运输延期。虽然大多数包裹会准时到达,但我们的承运人可能会遇到一些情况和延误。因此,我们不保证确切的交货时间;交货问题由运输公司负责。

阳煿税怎么样?

Every country have different policy on the tax. We will prepaid the tax.
However, if your country not allow sender pay the tax, you will need to pay for it.

HOW CAN I KNOW WHETHER MY ADDRESS CAN BE SHIP?

We only ship to addresses within the 48 contiguous United States. We can not ship outside the United States.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@kohros.com. All you need to do is send us an email with the subject line “CANCEL”.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@kohros.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.