KOHROS Return & Exchange Policy
At KOHROS, customer satisfaction is our top priority. We offer a 30-Day No-Questions-Asked Return & Exchange Policy to ensure a risk-free shopping experience.
Return Eligibility
- Products must be returned within 30 days of receipt.
- Items must be in their original condition, free from any human-caused damage.
- Products should be returned in their original packaging, along with all included accessories and documents.
Refund Shipping Details
- In the event of a product being damaged upon arrival, KOHROS will cover the return shipping costs.
- If the product is returned due to the buyer’s preference and is undamaged, the buyer is responsible for the return shipping costs.
Please note that our Quality Assurance team will inspect the product upon return to determine the cause of the damage.
Return Address
Please send all returns to the following address:
- consignee：KOHROS Returns
- address: 9650 9th st, Ste G, Rancho Cucamonga, CA 91730
- Contact number：626-898-2736
Contact Information
For any queries or assistance regarding your return, please reach out to us at:
Email: sales04@kohros.com After-Sales Phone: +1(314)732-5167
Once we receive and inspect the returned merchandise, we will work hard to quickly process your refund or send you a replacement. but this should take no longer than 10 business days. Please allow a reasonable time for the refund to be credited to your original method of payment.
Thank you for shopping with KOHROS. We appreciate your business and look forward to serving you again.
Please review this return policy and feel free to adapt it as necessary to align with your company’s standards and procedures.